The Madi Hoops

Shipping

We offer shipping throughout the United States, with complimentary standard shipping on eligible orders of $150 or more.

• Orders under $150: Calculated USPS shipping rates applied at checkout.
• Orders of $150 or more: FREE standard shipping.
• Orders are typically processed within 2–3 business days.
• Tracking information is provided once your order ships.
• Expedited shipping options may be available at checkout.

Returns & Exchanges

For eligible U.S. orders, customers have 14 calendar days from confirmed delivery to request a return. Items must be unused and unworn, with the original packaging intact. Earrings and gift cards are final sale, except where applicable law requires otherwise. Returns require prior authorization. For complete eligibility requirements, please review our Shipping & Returns policy.

Beautiful jewelry deserves thoughtful care.

To preserve the beauty and finish of your Jetsy Jewelry pieces, we recommend a few simple practices:

• Avoid direct contact with perfumes, lotions, and harsh cleaning products.
• Remove jewelry before swimming, showering, or exercising.
• Gently clean your pieces with a soft, dry, non-abrasive cloth.
• Store jewelry separately in a clean, dry place to help prevent scratches and tangling.
• Follow any material-specific care instructions provided with your jewelry.

With proper care, your favorite pieces can continue to complement your style for years to come.

Explore our Product Care Guide for additional care recommendations.