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JETSY JEWELRY | ELEGANCE IN MOTION
From the moment you discover a piece you love to the day it arrives at your door, every detail matters. At Jetsy Jewelry, we strive to make your shopping experience effortless, with thoughtful order handling, clear delivery information, and customer care you can count on.
At Jetsy Jewelry, we want every delivery to be as seamless as the shopping experience itself.
Available shipping options and charges are presented at checkout. Delivery estimates are shown when available. Delivery estimates may vary depending on the shipping destination, carrier operations, holidays, and other circumstances beyond our control.
Please ensure your shipping address and contact information are accurate before completing your purchase. Once an order has shipped, address changes may not be possible.
For questions regarding an existing order, contact us at info@jetsyjewelry.com and include your order number.
We want you to feel confident with every Jetsy Jewelry purchase. Explore our return guidelines, eligibility requirements, and refund process below.
Contact our customer care team at info@jetsyjewelry.com within the applicable return window. Include your order number and the item you wish to return. All returns require authorization before shipping.
Once your return is approved, carefully package your unworn jewelry with its original packaging, tags, and any included documentation. Follow the return instructions provided by our team.
After your return arrives, our team will inspect the merchandise and confirm its eligibility. Approved returns will be processed according to our refund and store credit policy.
Customers have 14 calendar days from confirmed delivery to request a return for eligible merchandise.
To begin a return, contact info@jetsyjewelry.com within this period and include your order number.
Returns must be authorized before merchandise is shipped back. Once approved, return packages must be sent within 7 calendar days of authorization.
Returned jewelry must be unworn, unused, and in its original condition.
All original packaging, tags, protective materials, and included documentation must accompany the return. For lab-grown diamond jewelry, any grading reports or certificates originally supplied must also be returned.
Items showing signs of wear, alteration, damage caused after delivery, or missing components may be ineligible for an ordinary return.
For hygiene reasons, all earrings are final sale and cannot be returned or exchanged for a change of mind. This includes fashion earrings and lab-grown diamond earrings.
Additional final-sale exclusions, if applicable, will be identified in the product listing or at checkout.
These restrictions do not limit your rights or available remedies for merchandise that arrives damaged, defective, or incorrectly supplied.
For approved eligible returns, Jetsy Jewelry will provide return shipping instructions and a prepaid shipping label.
For approved ordinary change-of-mind returns, a flat $6.95 return-shipping fee will be deducted from the refund or store credit. Jetsy Jewelry provides a prepaid return label. Original shipping charges are nonrefundable for ordinary returns.
If an item arrives damaged, defective, or incorrect, please contact us before returning it. Jetsy Jewelry will cover appropriate return shipping costs when we are responsible for the issue.
Once an eligible return has been received and inspected, we will notify you of the outcome.
For approved ordinary returns, customers may choose a refund to the original payment method or Jetsy Jewelry store credit, subject to applicable deductions.
Refunds to the original payment method may take additional time to appear depending on the payment provider.
We do not charge a separate restocking fee for approved ordinary returns.
We want you to love your Jetsy Jewelry purchase. If you would prefer a different size, style, or design, please contact our customer care team at info@jetsyjewelry.com.
We do not offer automatic exchanges. For eligible merchandise, customers may request a return under our Returns & Refunds Policy and place a new order for their preferred item.
All replacement purchases are subject to current availability and pricing. Final-sale exclusions continue to apply.
Every Jetsy Jewelry order is prepared with care. If your jewelry arrives damaged, defective, or different from what you ordered, please contact us promptly at info@jetsyjewelry.com.
Include your order number, a description of the issue, and clear photographs of the merchandise and packaging when available.
Our customer care team will review the situation and provide appropriate instructions. Depending on the circumstances and applicable law, available resolutions may include a replacement, refund, or other appropriate remedy.
When Jetsy Jewelry is responsible for the issue, we will cover the applicable return shipping costs. Please contact us before sending merchandise back.
JETSY JEWELRY | CUSTOMER CARE
