Here can be a brief but clear response to the question, giving customers a quick answer without unnecessary details.

Items usually arrive within 3-5 days of purchase. You will receive an email from us once your package has shipped with a tracking number and a link to track directly.

Yes, international shipping typically takes about 3-7 days via DHL. This may vary due to customs clearance and other variables. We have no control over international shipping times but we do insure all packages in case of loss.

Unfortunately, at this time we can only ship to one address per order. We would recommend placing different orders for each address.

We try to process orders very quickly so you get your order ASAP! For this reason, we may not be able to adjust a shipping address once the order has been processed. We urge you to contact jetsyjeweler@gmail.com IMMEDIATELY if you have any questions regarding changing your address.

Our pieces are made of 925 sterling silver plated in a thick layer of 14k gold! They will not tarnish or turn your fingers green. Like all jewelry, proper care is recommended! We recommend removing before showering, swimming, applying lotions or perfumes to keep the pieces in tip top shape!

We want you to get your order as quickly as possible, so we start processing your order right away! For this reason, we may not be able to cancel/change an order. We urge you to contact jetsyjeweler@gmail.com IMMEDIATELY if you have any questions regarding changing or canceling your order.

Returns and exchanges are accepted within 7 days of purchase in the unused/unworn condition with the original packaging intact. Customer is responsible for return shipping costs. Unfortunately special orders are not returnable. Simply login to your account and go to the order you'd like to return and click Request Return. Please provide the reason for the return and any other notes! We'll be in touch once your return has been reviewed :) If you have any questions reach out to: jetsyjeweler@gmail.com

Upon receipt of your return, we will inspect the item and send out a notification email with information on refund to your original method of payment. Please note, due to credit card processing, your refund can take up to 7 days to process.