Frequently Asked Questions

HOW CAN WE HELP?

Below are some questions customers have asked along the way and if you have any questions that are not found on this page, please Contact Us and a member of our team will get back to you.

📦 Shipping & Delivery

Gold hoop earrings
Do you ship internationally?
How long does shipping take?
How do I choose the right size?
Can I see product care instructions?

💎 Product Information

Elegant gold necklace on marble
What makes Jetsy Jewelry different?
What materials do you use?
Are your pieces hypoallergenic?
Do you offer expedited shipping?

💰 Pricing & Discounts

Sterling silver bracelet
Do you offer bundle discounts?
Do you have sales or promotions?
Do you offer gift cards?
How can I track my order?

🔄 Returns & Exchanges

Silver charm bracelet
What is your return policy?
How do I initiate a return?
Can I exchange an item?
Are international returns accepted?

✈️ Travel Tips

Are your pieces suitable for travel?
Can I wear my jewelry through airport security?
How should I pack my jewelry when traveling?
Is your jewelry water-resistant?

📞 Customer Service

Rose gold ring
How can I contact customer service?
What are your customer service hours?
Do you have a physical store?
🌟 Still Have Questions?

Can't find what you're looking for? We're here to help! Contact us and our team will be happy to assist you with any questions about our travel-inspired jewelry collection.