Frequently Asked Questions

Once your order is placed, you'll receive an order confirmation by email. When your jewelry ships, we'll send you a shipping confirmation with tracking information so you can follow its journey to your door. If you need additional assistance, contact info@jetsyjewelry.com with your order number.

You can find detailed information about our shipping methods, delivery expectations, and order processing on our Shipping & Returns page. Available shipping options and applicable charges are also displayed during checkout.

Our customer care team is happy to assist with delivery questions. Please email info@jetsyjewelry.com with your order number and a brief description of your concern. We'll help you review the available tracking information and determine the appropriate next steps.

To request a return, email info@jetsyjewelry.com within 14 calendar days of confirmed delivery. Include your order number and the item you wish to return. Once your request has been reviewed and approved, we'll provide return instructions. Please do not send merchandise back without prior authorization.

Our Shipping & Returns page explains return eligibility, timeframes, item condition requirements, and final-sale exclusions. Eligible items must be unworn, unused, and returned in their original condition with all included packaging and documentation. Earrings are final sale for hygiene reasons, subject to applicable exceptions for damaged, defective, or incorrect items.

If you're interested in a different size or style, please contact info@jetsyjewelry.com. Although we do not offer automatic exchanges, our team can help explain the return process for eligible items and guide you toward placing a new order for your preferred piece, subject to availability.

Material information can be found in each jewelry item's product description. Because our collections feature different designs, finishes, and materials, we recommend reviewing the individual product details before purchasing. If you need additional information about a particular piece, our customer care team is happy to assist.

Each product page provides information about the jewelry's design, materials, available sizes, and other relevant details. We encourage you to explore the product photographs and descriptions to find the piece that best complements your personal style. For additional questions, contact our customer care team.

Our customer care team would be delighted to help you explore the Jetsy Jewelry collection. Whether you're selecting an everyday favorite, a statement piece, or a meaningful gift, we're happy to answer questions about available styles, materials, and sizing. Contact us at info@jetsyjewelry.com for assistance.

Explore our Lab-Grown Diamonds collection to discover available designs and learn more about each piece. Lab-grown diamonds are real diamonds, created in controlled laboratory environments, with essentially the same chemical composition and physical properties as natural diamonds. Our collection brings their brilliance into beautifully selected jewelry designs.

Available diamond specifications are provided in the individual product description. Depending on the piece, these may include carat weight, diamond shape, color, clarity, and grading documentation when applicable. If you would like clarification about a particular diamond or its specifications, please contact our customer care team before purchasing.

Our customer care team is available to assist with questions about our lab-grown diamond jewelry, including available styles, diamond specifications, settings, and product details. Email info@jetsyjewelry.com with the name or link of the piece you're interested in, and we'll be happy to help.

We recommend reviewing the sizing information provided on each product page and consulting our Jewelry Size Guide when available. Taking a moment to check measurements before ordering can help you select a comfortable fit. If you're unsure about a particular size, our customer care team is happy to assist.

Jewelry care recommendations may be found in our product information and care guidance. To help maintain your jewelry's beauty, we generally recommend storing pieces separately in a clean, dry place and avoiding unnecessary exposure to moisture, perfumes, lotions, and harsh chemicals. Always follow care instructions appropriate for your jewelry's specific materials.

If you need assistance selecting the right size, please contact info@jetsyjewelry.com. Include the name or link of the jewelry piece you're considering and your sizing question. Our team will be happy to provide available measurements and product information to help you make a confident selection.

Available payment methods are displayed during checkout, where you can review your order total, shipping charges, and applicable taxes before completing your purchase. Payments are processed through our secure online checkout.

We're here to make your Jetsy Jewelry experience exceptional. For questions about orders, products, shipping, returns, or general assistance, email info@jetsyjewelry.com or visit our Contact page to send us a message. If your inquiry concerns an existing order, please include your order number.

If you have questions or experience difficulty during checkout, our customer care team is happy to assist. Contact info@jetsyjewelry.com with a brief description of the issue. For your security, please never send credit card numbers or sensitive payment information by email.