Shipping policy
JETSY JEWELRY SHIPPING POLICY
SHIPPING DESTINATIONS
Jetsy Jewelry ships within the United States only. International shipping is not available.
SHIPPING METHODS & COSTS
Free standard shipping is available on eligible U.S. orders of $150 or more.
For orders below $150, USPS calculated shipping rates are displayed at checkout. Available shipping options and applicable charges are shown before you complete your purchase.
PROCESSING & DELIVERY ESTIMATES
Delivery estimates are provided at checkout when available. Estimates are not guaranteed arrival dates, and we do not guarantee expedited or express delivery timeframes.
Processing and delivery may be affected by product availability, holidays, weather, carrier operations, and service disruptions.
ORDER TRACKING
Tracking information is provided after your order ships. Use your tracking number to check shipment updates through the carrier’s website.
Tracking updates may not appear immediately after shipment. If you need help reviewing your tracking information, contact info@jetsyjewelry.com.
ORDER MODIFICATIONS & CANCELLATIONS
If you need to request a change or cancellation, contact info@jetsyjewelry.com as soon as possible with your order number and request.
We will review whether a change or cancellation is possible based on the order’s status. Requests are not guaranteed, and changes may not be possible once an order has shipped.
For merchandise that has already shipped, please review our published Return and Refund Policy for applicable eligibility requirements and next steps.
DELIVERY PROBLEMS & DAMAGED ITEMS
If tracking shows your package as delivered but you cannot locate it, check the delivery address in your order confirmation and ask household members, neighbors, or building management whether they received it. You may also contact the carrier using your tracking number.
If your package remains missing or you experience another delivery problem, email info@jetsyjewelry.com with your order number and a description of the issue. We will review the available shipment information and provide assistance as appropriate.
If your jewelry arrives damaged, contact info@jetsyjewelry.com with your order number and photos of the damage and packaging. Our team will review the issue and explain the appropriate next steps under our published Return and Refund Policy.
SHIPPING DELAYS & HOLIDAY ORDERS
Processing and delivery may take longer during peak holiday periods or because of weather, carrier delays, or service disruptions.
For time-sensitive purchases, review any delivery estimates available at checkout and allow additional time where possible. Ordering early does not guarantee arrival by a particular date.
If you have concerns about a delayed shipment, contact info@jetsyjewelry.com so we can review the available tracking information and assist.
PACKAGING & PRESENTATION
Your jewelry is carefully packaged with attention to protection and presentation, reflecting Jetsy Jewelry’s commitment to thoughtful detail.
SIGNATURE CONFIRMATION
Signature confirmation may be required for certain orders.
UNDELIVERABLE PACKAGES
Please review your shipping address carefully before completing your purchase.
If a package is returned as undeliverable because of an incorrect or incomplete address or unsuccessful delivery attempts, contact info@jetsyjewelry.com with your order number.
We will review the shipment’s status and discuss the available next steps. Any applicable reshipping costs will be explained before reshipment is arranged. Return and refund requests will be reviewed under our published Return and Refund Policy.
CONTACT US
For shipping questions or assistance with an order, email info@jetsyjewelry.com. Please include your order number when available.
